Service Manager

Last day for application: 2022-05-31

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Do you want to make a real difference and make decisions that improve people's everyday lives? As a Service Manager at NCC, we can offer you just that! You’ll get the opportunity to work in an environment influenced by sustainability, digitalization, and innovation! 

 

We are building for the future – are you ready to help us realize our IT roadmap? 

The construction industry is currently facing a development leap where the change agent is spelled digitalization. NCC is leading the way by developing our business and future proofing our IT platform. We are currently recruiting IT professionals who thrive on becoming important players in our digital transformation journey, taking construction to new heights through IT.  

You will join the Group function “Finance & IT”, which leads NCC´s strategic development and major change programs in the business. Finance & IT is NCC’s development and delivery function for IT as well as operations development and research & innovation. We are a Nordic organization with 140+ employees working together closely under one common management. Cooperation in- and between units is key for us to deliver value to NCCs business areas, and therefore we have adapted an Agile team-based setup with focus on collaboration, people and efficient delivery and development.  

https://www.youtube.com/watch?v=WH47qxW7M94 

 

Your role and responsibilities  

We are now looking for a service manager in the Construction Operations Tools Category, handling services and system used out in the construction business. Such as access solutions, collaboration platform, process management tools. In this position you will be the Team coach (Scrum Master) for the Construction Project Management team. 

You will oversee all services, products, and systems in scope of responsibility. Ensuring that business demands and agreed service levels are being met. You will be involved in ongoing project to replace existing systems.   

 

The job can be divided into five parts 

  • Life Cycle Management of your service and systems in scope 

Ensure all documentation is in place and up to date. 

Contribute to budgeting, forecasts and financial follow up.

Lifecycle management for owned assets and Cis.

Continuous improvement. 

  • Service Delivery and Operations 

Ensure that all processes required to deliver the service are efficiently managed and support procedures are followed. 

Manage the deployment of updates, releases, patches to test and production environment through efficient change control. 

Manage the support teams to ensure efficient everyday operations.  

  • Service Development 

Work closely with the business stakeholders to capture requirements/demands. 

Participate in development projects. 

Plan and oversee transition activities – from development to production. 

  • Service Consumer Relationships 

Build strong customer relationships.

Continuously interact with key stakeholders.

Lead Operational Service Forums.       

  • Management of Service Providers 

Define and manage requirements for external suppliers including follow up on supplier performance through regular monitoring the fulfilment of service levels & license- and support agreements.  

 

Your profile 

We believe that you have an Academic degree in IT and have good knowledge of work processes in large companies. You have several years of experience from the Service Managers area. You are fluent in English and one of the Nordic languages, both verbally and written. Experience in ITIL and Agile processes are also an asset.  

You will be very important for us in our strategic journey, and we think that you have: 

  • Experience from working with Construction business tools as a Service Manager. 
  • Experience from working with outsourced application management. 
  • Able to take main responsibility, lead and drive assignments within relevant area.
  • Agile mindset and ITIL basic knowledge.
  • Experience from Service Management Processes.

To be successful in this position you 

  • Have good Technical Understanding 
  • Self-leadership but also a Team Player 
  • Driven at supplier Management 
  • Reliable 
  • Good Communication and Relationship building skills  

 

Additional information 

This position can be located in any of our major cities in the Nordics. The position may require travelling, although we do apply a flexible way of working and strive to collaborate digitally as much as possible. In accordance with NCCs safety culture we conduct background checks on final candidates. 

 

How to apply 

Please register your application and CV in English below. Selection is ongoing, so please apply as soon as possible but no later than May 31, 2022. For further information on this position, please contact Lis Karlehem, IT Competence Manager, +46706276580 or lis.karlehem@ncc.se or Karin Österman de Wall, HR Recruitment Specialist, karin.osterman.de.wall@ncc.se 

 

Welcome with you application! 

 

About NCC 

NCC is one of the leading construction companies in the Nordics. Based on its expertise in managing complex construction processes, NCC contributes to the positive impact of construction for its customers and society. Operations include operations property development, building and infrastructure project contracting, and asphalt and stone materials production. In 2021, NCC had sales of about SEK 53 bn and 13,000 employees. NCC’s shares are listed on Nasdaq, Stockholm. Read more about us and our solutions Here. 


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