Working on team spirit
It was there that I learned the importance of establishing a good dialog with the customer. Sometimes this meant that we had to stand on site and point out where the excavated material had to go. By understanding the customer, being flexible and maintaining a close dialogue, cooperation with the customer was fantastic.
There were also internal challenges on that project. The employees came from two different departments and had different cultures with different working hours and payroll systems, all of which caused issues. Initially there was a lot of "us and them", crossed arms and sideward glances. It wasn't always easy to handle, I have to say. But it wasn't impossible.
The solution was to work actively on team spirit. We had joint meetings on Tuesday mornings, when we went through the whole week. Everyone understood what they and their colleagues were doing, and that they all had an important role to play. Everyone began to feel that building this superport was a real team effort. Later, many people told me that they thought it was the best project they had been involved in.